Review procedure clarified

I sent an e-mail to Huw Roberts, Director Welsh Affairs, Royal Mail Group, yesterday.

I am grateful to Non Tudur Williams, Senior External Relations Manager, Post Office Ltd for responding so swiftly to the question I asked.

The issue I raised was why Allan Leighton, Chairman of the Royal Mail Group, did not have the final say on keeping our post office open.

Here is Non's reply.

Dear Mr Gilheaney

Thank you for the email sent to my colleague, Huw Roberts. I would like to clarify the position with regards to the review procedure.

In relation to finalising decisions regarding branch closure, Post Office Ltd has set up with Postwatch, the consumer body representing customers, a three stage review process for these decisions, with increasing seniority of the respective management teams participating in each stage, culminating in a member of Post Office Ltd's board and the Postwatch Chair (or their appointed deputy).

Furthermore, after stage 3, Allan Leighton, Chairman of Royal Mail Group, will review any unresolved cases at the request of Postwatch. With regards to the proposed closures in Area Plan 1, Cardiff and Glamorgan Valleys a decision was reached between Post Office Ltd and Postwatch prior to this final stage.

If you require any further information, please do not hesitate to contact me.

Kind regards

Non

Reaction to this letter will follow in the days ahead.